WeShipWW.Com services can be classified into three groups namely a) Subscription-based membership services, b) Shipping, repacking, scan-and-email (for documents) and storage services, and c) Shopping assistance and other misc. value-added services.
For terms of billing and our refund policy regarding each of these groups of services, please read below.
- Shipping, repacking, scan-and-email (for documents) and storage services WeShipWW.Com offers warehouse storage and processing services and shipping services. These services are billed as soon as the request is made by the customer, or if automatic processing is selected; at or before the time of processing.
- Our warehouse processing and shipping services are offered “As Is”. Unfortunately, we do not offer any refunds for the services we provide.
- WeShipWW.Com is a virtual mailbox and shipping service so please bear in mind that you should direct your return and refund inquiries for the merchandise you purchased to the online merchant you actually made the purchase. WeShipWW.Com does not accept any claims regarding the merchandise you have purchased such as unwanted products, wrong color, wrong size, etc.
- Shopping assistance and other misc. value added services Once the customer completes the order for a value added service such as Shopping Assistance, WeShipWW.Com bills the customer for the required amount and then completes the transaction.
- The customer can cancel the order before the processing / fulfillment begins and get 100% refund. Once the processing begins, the order cannot be cancelled or even if it is stopped the customer is not eligible for any refunds.
- All the refunds that WeShipWW.Com issue are automatically applied to the customer’s account as an “Account Credit”. Customer may request a cash refund or a transaction reversal but if the refund transaction involves any financial fees such as transfer fees, penalties, exchange rate fees, etc. WeShipWW.Com incurs such costs to the customer.