Account
Enter your WeShipWorldwide address as the “Shipping Address” as shown below, whenever you buy from US online stores.
Name: Your Name
Address (line 1): 4201 Tonnelle Ave
Address (line 2): Suite 1
City: North Bergan
State: New Jersey or NJ
Zip Code/Postal Code: 07047
To find your WeShipWorldwide address, sign in to your account, and it will be in the upper right-hand corner.
You may also be asked for a “Billing Address” when paying online retailers. Use the home country address associated with your credit card.
Sign in to your WeShipWW.Com account to:
Check if your merchandise has been received
Create a ship request
Check the status of your shipments
Change any of your account details such as credit card, shipping address and membership information.
Note: You will receive an email notification when you receive a package, or when WeShipWW.Com sends a shipment to you.
Yes. You can add names to receive packages or mail on your account. This is a great way for your family, friends, and co-workers to save on shipping costs.
We’re sorry to hear you would like to cancel your membership and will work with you to resolve any issues you may be experiencing.
Please let us know what we can do to resolve any issues you might be facing. From the contact, our page, select Need More Help to send us a message. We look forward to working with you to resolve your concerns.
If you would like to proceed with your membership cancellation, please click Cancel account on your Membership tab.
Shipping Rates
WeShipWW.Com ONLY includes duties and taxes with shipping costs on Budget Economy and Budget Express shipments to Austria, Belgium, Chile, Colombia, Czechia, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Mexico, the Netherlands, Poland, Romania, Slovenia, Spain, Sweden, the United Kingdom. You will receive a quote for duties and taxes at the time of ship request. If you are set to Automatic or other scheduled shipping methods, duty and tax fees will appear on your invoice after shipment.
WeShipWW.Com will only charge duties and taxes on shipments that are within a certain weight range. For shipments outside of this weight range, duties and taxes are collected by the carrier that delivers your shipment.
For all other countries and shipping methods, duties and taxes are collected by the carrier that delivers your shipment. In some cases, couriers may also charge a brokerage fee to clear your package through local customs. These fees vary and are not paid by WeShipWW.Com.
Please contact your local customs office for more information on duties or import fees.
All international carriers base their shipping rates on the greater of Actual Weight and Dimensional Weight.
Actual weight is the weight of the package when put on a scale. Dimensional weight is based on the size of the package. Large items that have a low Actual Weight relative to their size– like pillows and lamp shades, will result in a larger Dimensional Weight. Some people refer to this as “volumetric weight”.
Dimensional Weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height, then dividing that total by the “DIM Factor”. The industry standard DIM Factor is 139. So, the formula is:
Dimensional Weight (chargeable pounds) = Length x Width x Height (inches) / 139
Fortunately, our members do not have to worry about complex dimensional weight calculations. WeShipWW.Com pricing system gives you guaranteed upfront pricing based only on the package’s weight (excludes oversized and palletized shipments).
Oversized shipments are defined as linear dimensions (total Length + Width + Height) greater than 80 inches (203 cm). Items requiring some types of special packaging (e.g., crates) are not eligible for WeShipWW.Com pricing.
Your account will be charged for shipping costs when we process your ship request. Please be sure you have enough funds to cover your shipping costs before creating a ship request. Our payment processor will verify funds are available before accepting your request for shipment.
How do WeShipWW.Com members pay the package shipping charges?
WeShipWW.Com accepts Visa, MasterCard, American Express, Discover. We also accept PayPal payments from members in most countries.
Do you add a fuel surcharge to your rates?
No. Despite the fuel surcharges added by all major carriers, WeShipWW.Com does not add a fuel surcharge at this time to provide the best possible value to our members.
Will my discount or special offer coupon apply to all my shipments?
No. Discount offers to apply only to international shipments via DHL and FedEx. Discounts do not apply to shipping via USPS or within the United States.
Packages on Hold
“Clarification needed” means we are waiting for you to provide more information about the product.
You will receive an email from our trade compliance team requesting the information needed to determine if we can export this item for you. Please reply with the requested information as soon as possible.
Dangerous goods/hazardous materials are items with hazardous properties that can present a potential hazard to human health and safety. WeShipWW.Com is able to ship some classes of dangerous goods, depending on the carrier capabilities to your country.
Our Trade Compliance Team will review your item(s) to determine their classification and transportation regulations. The review is usually completed in 1 to 3 business days and you will receive an email with the resolution.
To expedite the review, please send WeShipWW.Com an email with the Safety Data Sheet, seller invoice, and a link for the item(s)
Insurance
Shipping insurance can be purchased for $3.00 per $100 of insured value. All shipments are insured for the declared value of the item(s) unless you opt out of insurance.
While damaged or lost packages are rare, we recommend insuring each shipment in the unlikely event something does happen to your goods. In the event your shipment is damaged upon delivery or lost, WeShipWW.Com can assist you with the claims process.
To opt-out of insurance, sign in to your account and click My Account Settings > Shipping Preferences, and deselect Shipment Insurance.
Please Note: You may not file a claim for damage or loss if you do not select shipment insurance.
How do I file a claim for missing or damaged items?
If your shipment was not delivered, or if items were missing or damaged, you can submit a shipment claim:
Login to your WeShipWW.Com account
Go to shipment History
Find the shipment with lost or damaged items
In the expanded view, click “File a claim for this shipment”
Complete the online claim form and attach any necessary documents.
Claims are reviewed on an individual basis and are usually resolved within 5 business days. When a claim is approved, the reimbursement will be credited to your WeShipWW.Com account.
Important filing deadlines:
USPS claims for damage must be filed no later than 90 days after the shipment date. USPS claims for damage can be filed immediately. USPS claims for loss (undelivered packages) cannot be filed until 45 days after the ship date. USPS claims take a minimum of 60 days from filing for research and response, and can often take up to six months.
DHL claims must be filed no later than 15 days from the ship date.
FedEx claims must be filed no later than 21 days from the delivery date.
UPS claims must be filed no later than 21 days from the delivery date.
Small Pack Saver claims must be filed no later than 60 days from the ship date. For damaged shipments, the claim can be filled after delivery. For lost packages, claims cannot be filed until 45 days after the ship date.
All Claims: WeShipWW.Com claims for lost or damaged merchandise must be filed within the published time limits of the particular carrier. Claims are considered filed when fully completed claim form, photographs, and receipts are received by WeShipWW.Com. Claims are reviewed individually and this review process is usually resolved in 5 days. Specific commodities have limits of liability in case of loss or damage including televisions, computers, electronics, jewelry, figurines, furniture, lighting and manufacturer’s boxes, regardless of Declared Value or Insurance paid. Claim liability is limited to the lesser of either Declared Value, Proof of Purchase, or Specific commodity liability limit. Claim liability for damage to items prepackaged by the manufacturer will be limited, including all such commodity groups listed above. Failure to file a completed claim within the carrier time limit will invalidate the claim.
What does insurance cover?
Insurance covers loss or damage to the items in your shipment. Claims can be filed for the declared value plus international shipping costs, if applicable. Insurance does NOT cover import duties and taxes, domestic shipping costs, or damage to the manufacturer’s box/packaging.
Couriers may carry limited or no liability for antique or vintage items, jewelry, TVs, electronics, manufacturer’s box/packaging and prohibited goods. Please check with your specific courier for a complete list of prohibited items by courier.